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Blenda

Amazon account suspended...Help!!

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2 hours ago, Blenda said:

My amazon account got suspended and I'm not quite sure what to do to get it back. Any ideas? 

You have received an email of account suspension, Please take a look why they suspended your account and contact customer support! Submit the document & proofs required if you haven't volilated anything against amazon policy.

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What's the reason given for your account suspension? You need to prepare all of your documentation so they can check them right away. Contact support via email but I think you'll eventually be communicating with Seller Performance. I think they're another support department that handles the account suspension issues from Amazon Sellers.

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On 6/13/2020 at 10:11 PM, Blenda said:

My amazon account got suspended and I'm not quite sure what to do to get it back. Any ideas? 

You have to contact Amazon and ask why, that's for sure. But if it helps,, here are some reasons that might have led to the suspension of your account:

1. You might have 2 accounts on Amazon.

2. Selling restricted items.

3. Selling fake items.

4. Frequent order cancellation

5. Late shipping

6. Negative customer reviews

It is important to keep an eye on these metrics and to make sure that you at least hit the minimum target set by Amazon:

 * Less than 2.5% for the cancellation rate

*  Less than 4% for delayed shipment

*  Less than 1% for defects in goods

You can try to do the following steps to find out why Amazon suspended your account:

1. Go to the Seller Central portion of your account.

2. Navigate the Performance tab and choose Performance Notifications from the dropdown.

3.  Locate the Suspension Notice and click on Appeal.

4. Fill out the Appeal form by stating your plans of action.

 Maybe the video below can also help you out.

 

 

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